Welcome to the ukayline.com website terms and conditions for use. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.
Before you place an order, if you have any questions relating to these terms and conditions please contact our customer service department by using the Contact Us form .
We are Ukayline Group (Ukayline) part of Jollybeing ventures UK; we offer a variety of best quality household goods and pet supplies. We ensure that our customers are offered peace of mind across all of our products and services.
Our services are not available to, and may not be used by, persons under the age of 18 years. You must be an adult (18 years or over) to purchase goods from ukayline.com. If you do not qualify, please do not use our services.
We will ship goods to mainland UK addresses and specified countries outside of the mainland UK.
Definitions
“Conditions” means these terms and conditions.
“Product” means a product displayed for sale on the website.
“Product Description” means that part of the website where certain terms and conditions in respect of the individual product are provided.
“Special Conditions” means the terms and conditions in the product description.
“Users” means the users of the website collectively.
“Personal Information” means the details provided by you on registration;
“We/us” means Ukayline Group UK.
“Website” means the website located at www.ukayline.com or any subsequent URL which may replace it.
“Cookies” means small text files which our website places on your computer’s hard drive to store information about your shopping session and to identify your computer.
“United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands.
“Affiliates” means any website operator, retailer, kiosk operator, direct marketing company, telemarketer, or operator of other direct marketing campaigns that has entered into an agreement with www.ukayline.com which compensates the affiliate for transactions resulting from business directed to the www.ukayline.com website by the affiliate.
“You” means a user of this website.
Use of the website
Access
You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.
Registration
You warrant that:
The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
You will notify us immediately of any changes to the personal information by contacting us.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
Our rights
We reserve the right to:
a-Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
b-Change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.
Third party links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for
1. the privacy practices of such websites
2. the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources
3. the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Returns Policy
Nothing in this Returns Policy shall affect the statutory rights of any consumer.
RIGHT TO CANCEL
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire at the end of 14 days after the day on which you acquire, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement via the Contact Us page at ukayline.com
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of outbound delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The item must be returned to us in full working order as new or in the same condition as it was when purchased within 14 working days after the day the item was delivered to you. However we cannot accept cancellations of contracts for the purchase of audio, video, or DVD recordings, video games and software products where the item has been unsealed (this does not apply to goods which are faulty or not as described and which you may be entitled to reject under your statutory rights).
To cancel your purchase please include our dispatch note, place it with the item securely packaged (preferably in its original packaging) and send it to us so that we receive it within 14 working days after the day the item was received by you. For your protection we recommend that you use a recorded-delivery service.
You will be responsible for the costs of returning the item to us unless we delivered the item to you in error, or if the item is damaged or defective.
RETURN OF SUBSTITUTE GOODS
The dispatch of Substitute Goods will only be fulfilled with the agreement of you, the buyer. In the event that we send you replacement items, we will be responsible for the normal postage costs of returning any replacements items to us, if deemed unsatisfactory within 14 working days. To exercise the right to cancel the substituted item(s), you must inform us in writing via the Contact Us page at jollybeing.com, of your decision to cancel this by a clear statement.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
RETURN OF DEFECTIVE GOODS
You, the buyer, must inspect the items as soon after delivery as is reasonably practicable and must notify the store in which you purchased the item(s). You must inform us in writing via the Contact Us page at www.ukayline.com , of your decision to cancel this by a clear statement.
You must return any defective or faulty item to us within 10 working days from the date of delivery.
Provided you notify us of any defects and return the defective item within the periods set out above we will either replace your item on a like for like basis or we will refund your payment in full including the item’s original postage charge within 10 working days of the defective item being returned to us.
