Who we are
Our website address is: http://ukayline.com.
This Privacy Policy explains how and why we acquire and use your personal information in accordance with Regulation (EU) 2016/679 and the EU General Data Protection Regulation (GDPR) effective from 25th May 2018, when you visit our website (www.ukayline.com) or when you contact us or use our products and services.
By providing us with details, whether through the website or in person, you are accepting the information collection, use and other business practices disclosed in this Privacy Policy. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
For the purposes of data protection laws, Ukayline.com (and any relevant Ukayline.com Franchise online store who you have provided information to) is the “data controller” of all personal information that is collected, used and/or otherwise processed under this Privacy Policy.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you visit our website to read, browse or download information, our system may record the following information which is provided by your browser:
- the date and time of your visit;
- the type of browser and operating system you are using;
- standard internet and website log information to understand our website visitors use;
- your Internet Service Provider and top level domain name (for example – .com, .gov, .au, .uk etc);
- the address of any referring web site (for example – the previous web site you visited) and the website you visit after leaving our site; and
- your computer’s IP (Internet Protocol) address (a number which is unique to the machine through which you are connected to the internet).
Website data is kept strictly confidential. It is used for internal research purposes and to provide goods and services that you request. It helps us monitor which sections of the site are most popular to give us a clear idea of what type of information and services to include on our site. It also informs us which members and subscribers are using the site so that we can customise the website information and presentation.
When you use one of our web sites, we may send you a “cookie” that gives you a unique identification number. A “cookie” is a packet of information that allows the server (the computer that houses the website) to identify and interact more effectively with your computer. A different identification number is sent each time you use one of our websites. These cookies may be Session cookies which only last until you close your browser, or they may be Persistent cookies which are stored longer term on your computer. Cookies do not identify individual users, although they may identify a user’s browser type and your Internet Service Provider (ISP).
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. If you reject all cookies, you may not be able to use our websites or certain website functions may not work properly or at all.
Please see our separate Cookies Policy for more detailed information about how we use cookies on our website and how you may exercise your preferences around the use of cookies. Examples of our cookies include:
| Cookie Name | Cookie Type/Duration | Category | Purpose |
|---|---|---|---|
| Session ID as set by IIS | Session | Strictly necessary / functionality | Cookies for the storing of user data during a session. Associates a user with their application. |
| Cookie message | Persistent for 2 months | Functionality | Identifies when a customer has acknowledged the cookie message (at the top of the website) to prevent it reappearing. |
| Google analytics: __utma __utmb __utmc __utmz | Persistent for up to 2 years 2 years 30 mins Session 6 months | Performance | These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. |
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
We will not give your information to Government agencies, private sector organisations or anyone else unless one of the following applies:
- you have consented;
- you would reasonably expect, or have been told, that information of that kind is usually passed to those individuals, bodies or agencies;
- it is otherwise required or authorised by law;
- by your actions we consider you to have released us from our duty of confidentiality or to have consented to the disclosure of information about you without actually saying so (for example, if you discuss your financial position publicly with the media);
- it will prevent or lessen a serious and imminent threat to somebody’s life or health; or
- it is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
Depending on the product or service Ukayline.com has provided you with, we may disclose information to:
- affiliated product and service providers and external product and service providers for whom we act as agent (so that they may provide you with the product or service you seek or in which you have expressed an interest);
- auditors we appoint to ensure the integrity of our operations;
- any person acting on your behalf, including your financial adviser, solicitor, settlement agent, accountant, executor, administrator, trustee, guardian or attorney;
- your employer(s), referee(s), guarantor(s) or potential guarantor(s);
- if required or authorised to do so, regulatory bodies, government agencies or courts or anyone authorised by any one of them to receive such information;
- participants in the payments system (including payment organisations and merchants) and other financial institutions (such as banks);
- insurers;
- fraud prevention agencies, including overseas ones;
- any joint borrower(s) or account holder(s);
- credit reporting bodies or debt collection agencies;
- other financial institutions and organisations at their request if you seek credit from them (so that they may assess whether to offer you credit);
- other parties where you have consented to the disclosure;
- suppliers from whom we order goods or services on your behalf (so that the goods or services may be provided to you); or
- other organisations or individuals specified elsewhere in this Privacy Policy.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We use several advertising companies to devise and deliver our online advertising. This often involves displaying banner advertisements on third party websites.
When you see one of our advertisements on a third party website, cookies and, in some cases, Spotlight tags are sometimes used to collect information such as:
- the server your computer is logged on to;
- your browser type;
- the date and time of your visit; and
- the performance of their marketing efforts.
When you visit our websites directly or after seeing one of our advertisements on a third-party website, anonymous information is collected on how you use our website. This might include which pages you view, and whether you start or complete an online application. The tracking companies aggregate all the captured information and use it to study internet user behaviour patterns.
They do not include personal information in their studies and use the data mainly to measure advertising effectiveness and relative consumer interest in the various areas of our websites. No personal information is collected during this process. If, however, any information is automatically collected, the tracking companies are required under their arrangements with us to maintain the privacy and confidentiality of that personal information.
We may disclose the information collected, in an aggregated form only, to third parties including advertisers or potential advertisers.
Links to other websites
Our websites may contain links to non-Ukayline websites. While such links are provided for your convenience, you should be aware that the information handling practices of the linked websites might not be the same as ours and we encourage you to read and understand the privacy policies on these websites prior to providing any information to them.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We will keep your information only for as long as it is reasonably needed by us for the purposes stated in this Privacy Policy and for a maximum of six years unless a longer period is required by any law or to the maximum time limit of any relevant statute of limitations in your area.
You may request details of personal information which we hold about you under the GDPR at any time (a Data Subject Access Request or DSAR). No fee will be required, although reasonable fees can be charged for manifestly unfounded or excessive requests. Your request will be responded to within one calendar month or any earlier time limit prescribed by law.
You have the following rights:
- to make changes or corrections to your information to make sure it is accurate and up to date;
- ask us to stop or limit our use or processing of your information or delete your information (we are not obliged to do this in relation to information we need as part of our contractual relationship or for compliance with other laws, such as taxation or accounting laws);
- receive a copy of the information we hold about you;
- withdraw consent you have previously provided;
- transfer your information to a third party; and
- the right to lodge a complaint about us to the UK Information Commissioner’s Office (https://ico.org.uk/) or the relevant authority in your country of work or residence.
Please note that we reserve the right to retain certain information for our own record-keeping (for example, to ensure that you do not receive marketing communications that you have opted-out of receiving) and to defend ourselves against any claims. We may also need to send you service-related communications relating to the goods or services that we provide to you even when you have requested not to receive marketing communications.
You can exercise these rights by contacting us using the contact information at the end of this Privacy Policy. Please be aware that we may need you to provide additional information in order to process your request, such as to confirm your identity and/or to confirm what information you wish to access.
Acceptance and Changes to Privacy Policy
You acknowledge and accept that your use of Ukayline.com website or of products which direct you to this Privacy Policy indicates your acceptance of our website terms of use and of the use and disclosure of information provided for under this Privacy Policy.
This is the current Privacy Policy. It replaces any other Privacy Policy for the Ukayline.com website previously published on the Ukayline.com website. Ukayline.com may at any time vary the Privacy Policy by publishing the varied Privacy Policy on the Ukayline.com website. When we make changes to this Privacy Policy, we will revise the “Last Updated” date on the final page of this Privacy Policy. You accept that by doing this, Ukayline.com has provided you with sufficient notice of any variation.
If we make any changes that we think are material in the way we collect, use, and/or share your Personal Information, we will notify you by sending an email to the email address you most recently provided us in your account or registration (unless we do not have such an email address), and/or by prominently posting notice of the changes on our website. If we add new cookies to our website, change the data collected by current cookies, or what we use that data for, we will let you know the next time you visit our website and ask for your consent to their use.
We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Contact Information
If you have a question, want to exercise your rights or make a complaint, please contact us by email at info@ukayline.com or via the Contact Us page of Ukayline.com website and your question will be responded to as soon as possible and/or in accordance with our Complaint Policy.
You also have the right to complain about the use of your personal data to the Information Contact Centre, Commissioner’s Office at:
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
This was updated on 14 January 2025